BreezeReady policies
This policy explains the basic return, refund and after-sales process for BreezeReady orders.
Last updated: July 10, 2026BreezeReady is operated by STARLINK INTELLIGENT LOGISTICS (HONG KONG) CO., LIMITED. Registered address: ROOM 05A, 17/F, BILLION PLAZA 2, 10 CHEUNG YUE STREET, CHEUNG SHA WAN, HONG KONG.
Contact: ningding@hsd-express.cn, +86 135 1024 0580.
Customers should contact us as soon as possible if an item arrives damaged, incorrect, incomplete or unsuitable.
Do not return a product before receiving return instructions. We will confirm eligibility, evidence requirements, return address and the next step by email or written message.
For damaged or incorrect items, customers should provide the order number, delivery photos, packaging photos, product label photos and a clear description of the issue.
After review, we may offer replacement parts, exchange, partial refund, full refund or another reasonable solution depending on the case.
Approved refunds are returned to the original payment method when possible. Bank, card and payment provider processing times may vary.
Outbound delivery, handling or return costs may be deducted where permitted by law and where the return is not caused by our error.
Used items, items damaged by misuse, incomplete items, modified items or items returned without approval may not qualify for refund.
Return address: ROOM 05A, 17/F, BILLION PLAZA 2, 10 CHEUNG YUE STREET, CHEUNG SHA WAN, HONG KONG.